Customer Care


Returns, Exchanges, and Store Credit

Items purchased from SHIARJO are eligible for a full refund less the cost of return shipping if returned within 10 days. At this time, we do not accept any exchanges. Instead, simply return the item and re-purchase your desired item separately.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

Some discounted items may be marked FINAL SALE, in which case they are not eligible for refund or store credit. International orders are FINAL SALE and cannot be returned or exchanged at this time.

For U.S. customers, a return shipping label will be provided to you to return your merchandise. The return shipping cost (ranging from $5 - $9 depending on your location) will be deducted from your refund amount.

Should you prefer to return your item for store credit, a prepaid return shipping label will be provided at no charge (free return shipping). Your store credit will remain valid for 365 days.

How to send in your return
  1. Email customercare@shiarjo.com to request a return shipping label. Include the list of items you wish to return as well as your order number.
  2. Re-pack the item(s) in its original packaging or in a secure, waterproof package.
  3. Cover your address label with the Shiarjo return label provided to you.
  4. Return the package to your local Post Office and obtain proof of postage from the Post Office counter. Please do not send the package through the post box without obtaining a certificate of posting.
Refunds

We will send you an email when your return package is delivered back to us. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account so please allow a few days for the refund to post.

Customs and Import Duties

We cannot control any customs or import duties applied to your order. The customer must pay all applicable charges and we cannot be held responsible for these charges. We cannot estimate what the cost will be as customs policies and charges can vary from country to country.

We advise that you contact your local customs office before placing an order so you do not receive any unexpected charges.

By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.

If you wish to refuse your delivery, you will still be held responsible for the original customs fees or import duties and the cost of returning the package to us. The amount will be deducted from your refund. If the fees exceed the amount of your order including shipping costs, the parcel will be destroyed and you will not be refunded.

Please be advised that certain areas may be affected by adverse weather and could cause slight delays with deliveries.

Should you prefer to return your item for store credit, a prepaid return shipping label will be provided at no charge (free return shipping). Your store credit will remain valid for 365 days.


Shipping & Delivery
United States

We are happy to offer free USPS Priority Mail shipping on all orders in the U.S. Please allow 7-10 business days for your order to be processed and dispatched.

Hawaii, Alaska, PO Boxes, APO/FPO & U.S. Territories

We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses will be sent via USPS Priority Mail service.

International Shipments

We accept international orders to most countries. To calculate the shipping cost to your country, please enter your shipping address during checkout. Orders shipped outside the U.S. may take up to 14 business days to arrive. Please note that there may be certain international countries that we are unable to ship to. We will contact you directly if this should be the case.

Duties & Taxes

International packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information. We cannot control any customs or import duties applied to your order. You must pay all applicable charges and we cannot be held responsible for these charges. We cannot estimate what the cost will be as customs policies and charges can vary from country to country.

We advise that you contact your local customs office before placing an order so you do not receive any unexpected charges.

Size Chart

 Size Chart

XS S  M L
Size 0 2-4 6-8 10-12
Bust 31-33 34-35 36-37 38-40
Waist 24-25 26-27 28-29 30-32
Hips 34-35 36-37 38-39 40-42